Reference

Open viv188 with clear Legal terms

viv188 sets out the Legal rules behind account access, wallet activity and personal data so you can understand each step before opening an account.

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viv188 Open viv188 with clear Legal terms
CONTACT OPTIONS

Find Legal help beside your account

A clear contact route matters when a Legal question affects your account or wallet status.

Account support path Use the support route inside your account when you need clarification about eligibility, phone verification, access conditions or a request to change your registered details.
Wallet status request For DANA, OVO, GoPay or QRIS questions, attach the payment reference and describe the account status shown to you. This helps us match the request to the correct record.
Policy contact Ask our support team about a Legal clause, data request or account closure through the available contact path. Keep your account reference ready, but never send your password.
DATA PRACTICES

Protect your Legal rights and records

We handle this policy area through practical account controls rather than unclear promises. Your account details are used to manage access, phone verification, wallet matching and support replies.

Personal data

We use the details linked to your account for access checks, phone verification, wallet references and replies to your support requests. Send only the details needed for the specific Legal request.

Cookie use

Cookies can keep sign-in continuity and remember page preferences during an account visit. If you ask about cookie handling, contact us through the account support path for the relevant policy explanation.

Account security

Your password should remain private, and phone verification may be required before access or account changes are completed. We may pause a request when ownership cannot be confirmed.

Record retention

Account and wallet records may be kept for the period needed to handle account history, payment matching, disputes and Legal duties. Ask support which record category your request concerns.

Correction request

If your name, phone detail or other registered account data is inaccurate, contact us with the correction requested. We may ask for a verification step before updating the record.

Closure request

You can contact us to request account closure or ask what happens to related records. We will explain any remaining wallet or verification steps before the request is completed.

Check Legal answers before opening

These Legal answers cover the account questions we expect you to ask before using viv188 from Indonesia. They describe the practical route for access, data requests, wallet records and contact, while the applicable terms remain the controlling policy text. Where a question depends on your location or account status, we will ask for the necessary details through support rather than assume the outcome.

It covers account eligibility, access conditions, phone verification, personal data, cookies, wallet records, account changes and contact routes. Access depends on local law, so you should confirm that use is permitted in your location before opening an account.

Access is available where local law permits. Your location and account details may affect eligibility, and we may require phone verification before access is completed. If you are unsure, contact support before sending funds through DANA, OVO, GoPay or QRIS.

We use account details, phone verification data, wallet references and support messages to manage access and respond to requests. Payment records from QRIS, DANA, OVO, GoPay, bank transfer or virtual account may be matched to your account.

Send a correction request through the account support path and state which registered detail is wrong. We may ask you to confirm account ownership before changing it, especially when the request concerns a phone number or wallet reference.

Cookies may support sign-in continuity and page preferences during your account visit. If you need a specific explanation about cookie use or want to ask about related data, contact support with your account reference and request.

Records may remain available for the period needed for account history, payment matching, disputes and Legal duties. Retention can differ by record type, so ask support about the category involved instead of sending repeated wallet or account requests.

Contact us through the account support path and request closure. We will check account ownership and explain any open wallet, payment or verification step before completion. Where local law permits, closure requests are handled through that same documented contact route.

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